At Signwave Solutions, we are committed to delivering your custom orders in a timely and efficient manner. Below is our shipping policy outlining how we handle the shipping process for all products and services purchased on our website.
We currently offer shipping Worldwide. If you are located outside of our standard shipping areas, please contact us directly for a shipping quote or to inquire about availability.
Orders are typically processed within 3 business days from the time the order is placed. Custom orders may take additional time to process, depending on the complexity of the design and the production time required. Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
We offer a range of shipping options to meet your needs. Shipping methods and delivery times may vary depending on the destination and the type of products ordered. Standard delivery times are as follows:
Please note that delivery times may vary due to factors such as weather conditions, holidays, or shipping carrier delays. While we make every effort to meet our delivery estimates, we cannot guarantee specific delivery dates.
Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed during checkout before you complete your purchase. For international orders, additional customs fees, taxes, and import duties may apply, and the customer is responsible for these charges.
Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment. If you experience any issues with tracking or delivery, please contact our customer service team at shipping@signwavesolutions.com, and we will assist you in resolving the issue.
While we strive to ensure timely delivery, there may be unforeseen delays due to factors beyond our control, such as shipping carrier issues, extreme weather conditions, or supply chain disruptions. We are not responsible for any delays caused by the shipping carrier but will do our best to assist you with any delivery issues.
It is important that the shipping information you provide is accurate and complete. If there is an error in the shipping address provided at the time of checkout, please contact us immediately to make corrections. We are not responsible for delayed or returned shipments due to incorrect or incomplete address information.
If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. In the case of damaged goods, please provide photos of the damage within 2 days of receiving the package to initiate a claim. Depending on the situation, we will offer a replacement or credit.
For customers located near our physical location, we offer the option of local pickup. Please contact us prior to placing your order if you’d prefer this option. We will provide details on when your order will be ready for pickup.
For international orders, please note that additional customs fees, taxes, and import duties may be charged by your country’s customs department. These charges are the responsibility of the customer and are not included in the shipping fees.
If you have any questions or concerns regarding your order’s shipping status, please feel free to reach out to our customer service team:
Signwave Solutions
Address: 3376 Commercial ave, Northbrook, IL 60062
Email: shipping@signwavesolutions.com
Phone: (847) 390-2635
By placing an order with Signwave Solutions, you agree to this Shipping Policy. We strive to make your experience as smooth and efficient as possible, and we are here to assist you every step of the way! Thank you for choosing Signwave Solutions!
